Our employee initiatives.


Whose opinion shapes what we do?

We use various mechanisms to monitor people issues in the business which we’ve shared below.

We listen

First and foremost, we have a number of ways we get feedback from our employees:

  • Employees. We carry out an annual employee satisfaction survey, the results of which identify employee risks and drive local and corporate action plans. In particular, we analyse the responses that make the overall engagement index, leadership index, and equalities index. We also analyse responses to questions around bullying and harassment, training and development and engagement with Unite and our Management Consultative Forum (MCF)
  • Partners. In addition to informal meetings and formal committees with Unite representation, we meet formally with our union on a quarterly basis and the Management Consultative Forum every two months. There’s also a separate consultation framework to consult with Unite and the MCF on business restructures
  • Leaders. We discuss leadership capabilities and identify risks at an annual Strategic Planning event in relation to our strategy.

We learn from others

Our relationship with these organisations/forums allows us to benchmark ourselves against others and informs our decision-making on employee-related issues:

  • Opportunity Now (gender) and Race for Opportunity
  • Business Disability Forum
  • Employee Relations Networking Forum (banks and building societies)
  • Top Employers for Working Families
  • Stonewall
  • CII Life and Pensions Faculty
  • Sunday Times Top 25 Best Companies to Work for list.

These relationships enable us to make informed decisions on how we compete for employees in an increasingly fluid market for talented people.

What do our employees say about working here?

In 2012, there was improvement in our employee engagement score to 78% as measured by the ‘What Matters’ employee survey for our UK employees. For the first time Legal & General France participated in the survey.

(Download XLS:) Download Excel

 

2009

2010

2011

2012

2012
versus
2011

Participation

 

 

 

 

 

Legal & General France participation in the employee survey

N/A

N/A

N/A

90%

First year of survey

Legal & General UK participation in the employee survey

79%

85%

87%

89%

2%

Legal & General America participation in the employee survey

N/A

N/A

92%

90.7%

-1.3%

Engagement Index

 

 

 

 

 

Legal & General France Employee Engagement Index Scores

N/A

N/A

N/A

83%

First year of survey

Legal & General UK Employee Engagement Index Scores

65%

74%

76%

78%

2%

LGA (US) Employee Engagement Index Scores

N/A

81%

86%

88%

2%

Understanding of Company Direction

 

 

 

 

 

Legal & General UK percentage of employees that understand the Group strategy

50%

71%

72%

78%

+6%

Legal & General America percentage of employees that understand the Group strategy

N/A

N/A

93%

91%

-2%

Legal & General France percentage of employees that understand the Group strategy

N/A

N/A

N/A

89%

First year of survey

Our employees view on our ethics

 

 

 

 

 

Legal & General America percentage of employees who think they work for an ethical company

N/A

N/A

91%

91%

Level

Legal & General UK percentage of employees who think they work for an ethical company

73%

79%

86%

86%

Level

Legal & General France percentage of employees who think they work for an ethical company

N/A

N/A

N/A

85%

First year of survey

We achieved a record response rate for our UK employee participation this year at 89%.

Our Employee Engagement Index score was the highest ever since we started measuring employee engagement, and the Leadership Index also increased. The overall results have been analysed and presented to leaders groups - with key areas of focus for 2013 identified as:

  • Technology and resources
  • Leadership
  • Decision-making
  • Communication.

Managers are encouraged to work with their team throughout the process, from sharing and celebrating successes, to planning and acting on areas for improvement. The survey ran in our US operations, in the UK, in France and in Ireland, and we aim to extend this to our other overseas offices in 2013.

In early 2012, we announced that we had, for the first time, qualified to join the Sunday Times Top 25 Best Big Companies to Work For list, as voted by employees. This was a great achievement and demonstrated for the first time against an external peer group that the focus on employee engagement initiatives and visible leadership activity was working, compared to big companies across all industry sectors.

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