Home insurance.


Insuring customers’ homes

Our General Insurance business pays out valid claims when a customer suffers loss or damage to their home. This is how we have done this over the past five years with commentary on current trends.

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2007

2008

2009

2010

2011

2012

Number of in force customer home insurance policies

1.2m

1.3m

1.2m

1.4m

1.5m

1.6m

Amount in claims that we paid out to customers to restore/replace homes and possessions

£193m

£202m

£150m

£135m

£160m

£135.7m

Current trends

Significant weather events (floods, windstorm Kyrill and freezing weather) have affected our customers over the last six years. In 2012 our customers experienced more adverse weather events than 2011.  We work with industry body, ClimateWise, to better understand the causes and impacts of increasingly volatile and extreme weather events, and through the ABI are working with government on flooding issues.

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