Protecting customers’ incomes when they are unable to work
Customers also rely on us when they are unable to work because of their health. The following table shows how well we kept our promises to enable them to keep paying their bills.
(Download XLS:)  |
|
|
2009 |
2010 |
2011 |
2012 |
|---|---|---|---|---|
|
Percentage of claims paid to customers who are unable to work because of health issues |
77% |
82% |
92% |
91% |
|
Total paid out to supplement incomes while clients are too ill to work. |
£1.34m |
£1.57m |
£1.35m |
£1.36m |
|
Do we always pay out to our customers? |
There are no significant changes in the causes of incapacity. A combination of back, joint and muscle problems account for the largest proportion of claims. Mental health is the next largest group, then neurological disorders followed by cancer. These 4 groups account for 75% of claims. New claims incoming are similar to previous years as are people returning to work and other reasons for claims ceasing. | |||
